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customer service

Customer Service

We are a local bakery making the finest pastries in Cincinnati since 1983. We pride ourselves on using our own original recipes and from scratch baking. We are currently looking for customer service specialists that are committed to great customer service and have a passion for all things sweet!

Our current hours are Mon-Sat 10-4.

Interested candidates should posses the following traits:
*outgoing, friendly personality
*desire to learn about our baked goods and educate our customers
*attention to detail
*strong communication skills
*available to work weekends and holidays
*self motivated, ability to move from one task to another
*eager to help customers
*desire to learn and grow


Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers


Seasonal Help Needed

We are currently seeking part time and full time seasonal workers. We are looking for a 2nd cookie production available 3p-10p, production and packaging in the bakery availability of 9a-5pm, cake production from 3am to 1pm, 2nd and 3rd shift dishwasher.

Fill out an application or the form on our site indicating which position you are interested inand the hours you are available.

Perks of the position:

Come be part of our fast paced fun environment

Enjoy fresh pastires while you work

50% discount on products

opportunity to grow into a permanent position


Kitchen/Baker's Assistant

Beautiful and delicious – that’s what the BonBonerie stands for. We’ve been creating fine pastries in Cincinnati since 1983, and we care about making food that delights and inspires. From our famous three-tiered afternoon teas to our signature Opera Cream Torte, everything on our menu is of the finest quality and created with care. We’re looking for new team members that share our passion for quality, integrity, and pastry.

About the position:
We are currently seeking a full-time Kitchen Assistant. You will be a general assistant in the kitchen. Tasks may include but are not limited to : measuring, scaling recipes, preparing pans, boxing orders, mixing, baking, making fondant decor, chocolate work. Essentially assisting the bakers with any tasks needed as part of the team. The typical hours are Monday through Friday for 35-40 hours per week according to product demands. Seasonal demands will exceed 40 hours on a weekly basis.

What we are looking for:
- Ability to scale, mix, measure, and extend recipes
- Knowledge of standard commercial kitchen equipment
- Familiarity with “from scratch” baking
- Works well as part of a team
- Comfort working in a fast-paced environment
- Positive attitude
- Must LOVE to fine pastries
Perks of the position:
- Weekends off
- 50% discount on products
- Access to delicious pastry during shift
- Health insurance & paid vacations

How to apply:
- Respond to this job posting
- Visit our website bonbonerie.com
- Apply in person at our location at 2030 Madison Road, Cincinnati, OH 45208
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers
Cake decorating

Cake Decorator (part time)

This position is part of the Decorating Team, which ices and decorates our signature tortes for birthdays, weddings, and other special occasions. Schedule will require availability in the morning on weekdays; seasonal demands may require additional hours. There is opportunity for overtime during peak seasons.


You might be the perfect fit if:

- You have the ability to ice & decorate cakes, including piping & writing in icing

- You have familiarity with fondant, buttercreams, and standard cake decorating tools

- You have knowledge of standard commercial kitchen equipment

- You can measure & extend recipes

- You enjoy working in a fast-paced environment

- You have a positive attitude

- You LOVE cake!


Perks of the position:

- Access to delicious pastry during shift

- 50% discount on products enjoyed outside of your shift

- Off on Sundays

- Paid time off & benefits

cafe window

Server (part time)

This position is part of the Cafe Team, which serves elegant breakfasts, lunches, and teas for both dining-in and to-go. At this time we are open 10am-4pm, Monday through Saturday, with private parties on Sundays Hours may vary depending on seasonality and demand.


You might be the perfect fit if:

- You have a high school diploma or equivalent

- You have a positive attitude

- You take initiative

- You have an eye for detail

- You enjoy working in a fast-paced environment


Perks of the position:

- Access to delicious pastry during shift

- 50% discount on products enjoyed outside of your shift

- No night or evening shifts

- Possibility of additional hours and moving up within the company

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