BonBonerie written in powdered sugar

What COVID-19 measures are you taking?

We’ve reduced our hours to keep staff safer – we are now open from 10am-4pm Mon-Sat. We require masks at all times for staff members and guests inside. We are limiting our bakery lobby to 4 guests at a time and ask that incoming guests wait outside until the lobby has fewer than 4 people before entering. We are continuing our sanitation standards of frequent cleaning, hand-washing, and sanitizing of high-touch surfaces. We also have hand sanitizer for staff and guests. In our Café, we’ve reduced capacity and spaced out tables to accommodate social distancing practices and have erected plexiglass separators in higher-traffic areas.

Do I have to make reservations in the Café?

Reservations are recommended, especially as we operate at limited capacity for COVID-19 safety measures, but we can usually accommodate walk-ins. Reservations for Fridays and Saturdays are especially encouraged.

Do I have to make reservations for Afternoon Tea?

Yes, at least 24 hours in advance. Our Afternoon Tea is an elaborate three-tiered display of finger sandwiches, scones, pastries, quiche slices, and fresh fruit, and as such it requires more preparation. We do not require reservations for our Tea Lunch, which is a smaller version of our Afternoon Tea available as an item on our daily lunch menu.

Can I order food from the Café to go?

Absolutely! All our Café menu items are available to go, even our Afternoon Tea. Our Afternoon Tea to go still requires 24 hours’ notice, and there is an optional 3-tiered disposable gold stand you can purchase to display your treats at home.

Is the Tearoom available for rental?

Yes, the Tearoom is available for event rental Monday through Friday 3pm-5pm and Saturday from 4pm-6pm. Please keep in mind that we are limiting capacity to comply with social distancing requirements. Call 513-321-3399 ext. 3 for details and reservations.

How far ahead do I need to place my order for custom cakes, cutout cookies, or cupcakes?

There are so many variables to consider when ordering a custom design cake – flavor, design, size, tiers – that we recommend that you call the bakery as far ahead as you can. We always have our 6” and 9” monthly cake flavors in the bakery, but for your one-of-a-kind cakes, it’s best to call ahead at least seven full business days in advance.


For cutout cookies, our monthly designs are a phone call away and sold daily in the bakery, but if you choose from our gallery of other options – or find a design somewhere else you’d like us to use as inspiration – we need at least 3 whole business days’ notice (minimum order is 12 of each custom design).


For cupcakes, if you choose something different than our seasonal designs, we require at least 3 whole business days’ notice.

Is there a fee for a wedding cake tasting?

We offer this service complimentary to our guests looking to book their wedding cake with us. You can make your reservation for a tasting online here or by calling our wedding department at 513-321-3399 ext. 4.

Can I order online?

At this time we do not have an online ordering system in place (it’s on our New Year’s Resolutions for 2021!). You can place an order by calling us at 513-321-3399 during our business hours. 

How do I place an order?

You can place an order by calling  us at 513-321-3399 during our business hours or by stopping in to see us and placing the order in person. At this time we require payment in advance for all orders.

What are your hours?

We are open from 10am-4pm Monday through Saturday. We are closed Sundays (with the exception of private parties in the Café).

How do I get there?

We are located at 2030 Madison Road. You can enter the Bakery through its main entrance in our parking lot off O’Bryon Street. O’Bryon Street is one-way off Madison. Our parking lot is on the left side with a large pink BonBonerie sign welcoming you. There is additional parking across the street in the Grandin lot that requires payment for parking. You can reach the Café from our parking lot as well by walking down through the Secret Garden and following signs indoors to the Café. You can also reach the Café though our entrance on Madison Road next to Hemptations.

What’s on your menu?

We have a selection of customer favorite items that have been on every menu for years. Other than that, our menu rotates monthly with seasonal pastries, cookies, and cakes. To see what we have this month, visit our Bakery Menu page.

Why can’t I get something that’s not on your monthly menu?

Because we’re a small bakery, unfortunately we can’t make everything we like all the time. If there is a menu item that you need that isn’t on our menu for the month, we may be able to accommodate a special order (depending on availability of ingredients) if you’re looking to purchase the entire batch.

Can I get the nutritional information for items?

Because we have hundreds of recipes, we don’t have the capability of working out the specific nutritional information of every item. We are happy to let you know the ingredients of any item to accommodate any allergy questions or dietary restrictions.

Do you have any vegan items?

At this time we do not have any vegan baked goods on our menu. If you’re looking for a great vegan bakery in Cincinnati, we recommend checking out Happy Chicks Bakery in Northside. We are always testing new recipes and adding new items, so feel free to check back!

Do you have any gluten-free items?

Absolutely! We have several bars and cookies that are naturally gluten-free. For a full list of what items we have this month, visit our bakery menu page for the month or give us a call at 513-321-3399.

What if I have a nut allergy?

We work with peanuts and tree nuts throughout the bakery. We thoroughly clean each station before starting another recipe, but because we make so many items in the same space, we cannot guarantee against any cross-contamination. If you’re looking for a completely nut-free bakery in Cincinnati, we recommend Cherbourg Cypress Bakery near Findlay Market.

Do you deliver?

We deliver to local zip codes in Cincinnati and Northern Kentucky. The delivery fee can range from $15 to $50 depending on the zip code. We recommend planning your delivered items in advance as delivery slots fill up, especially during the holiday season. To schedule a delivery or find out delivery fees for your zip code, call us at 513-321-3399. We also deliver products twice a week to Kremer’s Market in Northern Kentucky, Jungle Jim’s in Eastgate, and Jungle Jim’s in Fairfield. You can place an order to be picked up at any of those locations with no delivery fee.

Are you on any food delivery apps?

Yes – you can order any bakery items from UberEats or café items from DoorDash.

Do you ship?

We can ship almost all of our cookies and many of our bars. We ship exclusively via USPS. To place an order for shipping, call us at 513-321-3399 during our business hours. Because of varying weather conditions and changing delivery schedules, we cannot ship our tortes. You can still order our classic Opera Cream Torte and Carrot Cake in 6” sizes through Cincy Favorites at this link here.